About Cookies

A cookie is a small text file containing an identifier (a string of letters and numbers) that is sent by us to your computer or mobile device and stored by the browser. The identifier is then sent back to our server each time your browser requests information from us.

We use two types of cookie which enable Coaching Cloud to provide features and functionality. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the cookies.

How Coaching Cloud uses cookies

Cookies play an important role in helping us provide personal, effective and safe Services. We use cookies on our website. We change the cookies periodically as we improve or add to our Services, but we generally use cookies for the following purposes:

a. To Operate Our Services. Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:

  • 1. Authentication. We use cookies to remember your sign-in state so you don’t have to sign in as you navigate through our site and use our services.
  • 2. Fraud Prevention and Detection. Cookies and similar technologies that we deploy through websites and the Services help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services.

b. To Analyze and Improve Our Services. Cookies help us understand how to make our website and Services work better for you. Cookies tell us how people reach our website and our Users’ websites and they give us insights into improvements or enhancements we need to make to our website and Services.

c. For Better Advertising. Cookies can help us provide more effective advertising on our website. For example, we might use a cookie to help prevent you from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.

How We Use Other Technologies

a. Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

b. Third Party Analytics. We use Google Analytics, which uses cookies and similar technologies, to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices on the Google website. Please refer to the table below for more on how we use third party analytics.

How To Manage Cookies

Your web browser may allow You to change Your cookie preferences, including to delete and disable CoachingCloud cookies. Please consult the help section of Your web browser or follow the links below to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.

Cookie Table

Cookies that we commonly use are listed below. This list is not exhaustive but describes the main reasons we typically set cookies.

Coaching Cloud cookies

Cookie Name

Purpose

Persistent or session

PHPSESSID

Used to identify user session and authentication

Persistent

JWT

(JSON-web token) used for identifying user across multiple services

Session

Third party cookies

Company Name

Purpose

Opt out link

Google

Used for analytics and service improvement

tools.google.com/dlpage/gaoptout

Intercom

Used to track user live chat communication via Intercom

Strictly necessary, can't refuse.