I work as a consultant helping Improve Business Processes - that is both processes and getting the most out of your staff, whether that be you or the people you have hired. I enjoy both the Strategic Review and the nitty-gritty of making the improvements happen.

I am passionate about making things work better. Although thinking and planning before you start on something is absolutely crucial - delivery is everything.

Before becoming a consultant, I worked for 23 years as a solicitor. I built up a £4.5m turnover business and ran a department of 60 staff. I dealt with all the aspects you would expect : strategic planning in a fast changing sector, business plans, HR (hiring, firing), appraisals, mentoring, training, coaching), quality and risk management, regulatory compliance, the financials, getting business, restructuring the business and managing relationships with suppliers & business partners in the legal, marketing, insurance and medico-legal sectors. A key area of importance to me was understanding, documenting and improving the processes involved in making the business more profitable, whilst improving the level of service to the clients.

Ensuring that you harness and use technology to it's full potential is important if you are to maximise your chances of meeting your goals. I worked closely with IT to design and implement new case management systems (Norwell Prescient and then some years later eclipse Proclaim), in the latter situation handling this not just for my department but across all 8 practice areas of the company.

I have applied the 'Theory of Constraints' in my work and have also used some of the methodology of 'Six Sigma'.

Before working as a solicitor I worked as a Progress Chaser at a manufacturing company AGI (before they were taken over by Landis & Gyr) who made technical instruments for the armed forces. I also did several spells working for Sweet & Maxwell, legal publishers who are part of the Thomson Reuters group.

Chris Marden, Director at Keystone Legal Benefits Ltd :

“I worked closely with Ingemar when we were developing our new After The Event (ATE) insurance products for the new commercial environment at a time when he was looking for appropriate products for his firm’s Personal Injury claims business. I found him knowledgeable, insightful and decisive with a positive attitude to make things work. He had a good grasp of the ATE market and not only knew what he wanted but understood what our needs were too. When the product was finalised he was keen to automate where possible the agreed process and produced an exemplary analysis of the product’s key points and triggers and how this would need to be integrated into his firm’s case management system to ensure we were informed promptly and efficiently at key stages in the claim process as required under the policy. Six months post implementation, the firm passed their first audit with flying colours; clearly demonstrating that the integration process and staff training had been very successful. From my experience of working with Ingemar, I would expect any organisation to substantially benefit from his input.”

Richard Wyatt, Head of Finance at Piper Smith Watton LLP :

“Commitment, enthusiasm, understanding the legal market and a never ending commitment to the project. Ingemar is always on the case and produces genuine solutions to the problem at hand. I would recommend Ingemar if you want the job to be done on budget, on time and to the spec. agreed.”

KT, Manager in a Legal Practice

“Having known Ingemar professionally for many years, I felt comfortable approaching him to discuss a change in role that I wanted to explore with my managers. The new role was not only something very different for me, but also for the company. During the coaching, Ingemar helped me to put together a business plan which would ensure that the benefits to all parties could be seen. I’m very pleased to say that the plan has been approved and I am very much looking forward to working with Ingemar in the future, as the role will almost certainly require me to call on him in the future, as I see challenges ahead concerning strategy, planning, management and systems.”