I am not only a passionate hospitality professional who loves the industry, I am also a professional trainer and consultant on soft skills with a scope in management and leadership development through partnerships with Ken Blanchard, VitalSmarts, Eagle’s Flight and Bob Pike.

I am always looking for opportunities to promote hospitality and attract young talents to the industry including projects with universities and government institutions in the Middle East and Europe.

If I don't have the answer, I will be willing to share with you what I know and I might be able to put you in touch with others who can help you. After all, this is what networking is about!

Specialties: situational leadership, crucial conversation, influencing skills, time management, presentation skills, crucial accountability, customer service.

Università degli Studi di Napoli “Parthenope”
Degree in Economy of Tourism: 1st Class honours Hospitality Administration/Management
2003-2006


Istituto Luigi De Medici di Ottaviano (Naples)
Professional School of Hospitality Industry Services Front and Back Office Operator Qualification and Diploma in Tour Operator
1998-2003


Cornell University
Professional Development Program - Revenue Management Course
2012

Cornell University
Professional Development Program - Hospitality Financial Management Course
2012

Ecole Hôtelière de Lausanne
Women in Leadership Course
2011

Brand Manager & Consultant (VitalSmarts,Ken Blanchard, Bob Pike & Eagle's Flight)
inLead Consulting
4/2014

Learning & Development Manager
Dusit Thani Dubai
12/2012

Guest Services Manager
Le Manoir aux Quat'Saisons
3/2009-9/2012

Receptionist
Le Manoir aux Quat'Saisons
5/2008-3/2009


Reservationist
Le Manoir aux Quat'Saisons
4/2007-4/2008