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Siobhan Sherman
Nurse Consultant / Project Manager (Health Care)
Summary
I assist legal, insurance and medical professionals get the most of clinical and medical record review to benefit their clients, patients and members. I assist hospitals and medical centers implement quality assurance projects.
~ Lean/Six Sigma Black Belt
Healthcare project management
Patient safety
Quality Assurance Value Based Purchasing
~ Clinical Records Review
Workers Comp. Claim
Personal Injury
~ Performance Improvement: Hospitals/Medical Centers
Core Measures program implementation
Data Abstraction for Joint Commission Core Measures
If you are an overworked paralegal - Call me today 508-293-1785. I am happy to help!
Keywords: quality, process improvement, health education workshops and seminars, lean six/sigma black belt certificate.
These are recent comments from my recent 360 survey.
And the survey said..
"Trustworthy, dependable and loyal"
"I would welcome her as a member of any team-her talents, diplomacy and discretion are all too rare a commodity. She is deserving of every success and I wish her the very best"
"Her colleagues trust her immensely and she in turn is very giving with her time and participation in work projects. Siobhan routinely strives to achieve improvements in her work and is reflective"
Other health interests and skills
Health promotion and educational seminars on chronic health conditions, self-management techniques using motivational interviewing with a masters level specialty in Tobacco Treatment programs.
Specialties: Preventative Health & Wellness and Coaching.
Tobacco Treatment Specialist (Master) Lean/Six Sigma quality improvement, operations, management.
~ Lean/Six Sigma Black Belt
Healthcare project management
Patient safety
Quality Assurance Value Based Purchasing
~ Clinical Records Review
Workers Comp. Claim
Personal Injury
~ Performance Improvement: Hospitals/Medical Centers
Core Measures program implementation
Data Abstraction for Joint Commission Core Measures
If you are an overworked paralegal - Call me today 508-293-1785. I am happy to help!
Keywords: quality, process improvement, health education workshops and seminars, lean six/sigma black belt certificate.
These are recent comments from my recent 360 survey.
And the survey said..
"Trustworthy, dependable and loyal"
"I would welcome her as a member of any team-her talents, diplomacy and discretion are all too rare a commodity. She is deserving of every success and I wish her the very best"
"Her colleagues trust her immensely and she in turn is very giving with her time and participation in work projects. Siobhan routinely strives to achieve improvements in her work and is reflective"
Other health interests and skills
Health promotion and educational seminars on chronic health conditions, self-management techniques using motivational interviewing with a masters level specialty in Tobacco Treatment programs.
Specialties: Preventative Health & Wellness and Coaching.
Tobacco Treatment Specialist (Master) Lean/Six Sigma quality improvement, operations, management.
Education
Lean/Six Sigma Black Belt
Lean/Six Sigma Black Belt
2014-2014
online course
Bradford College
Certificate in Higher Education (UK) Youth & Community Development
1989-1992
Irish Baptist College
Yes Biblical and Pastoral Studies
1983-1985
Craigavon Area School of Nursing
Yes Nursing
1980-1982
Lean/Six Sigma Black Belt
2014-2014
online course
Bradford College
Certificate in Higher Education (UK) Youth & Community Development
1989-1992
Irish Baptist College
Yes Biblical and Pastoral Studies
1983-1985
Craigavon Area School of Nursing
Yes Nursing
1980-1982
Experience
Independent Business Owner
Nurse Consultant Medical and Legal Services
12/2014
Assisting legal and medical professionals get the most of clinical and medical record review to benefit their clients.
~ Lean/Six Sigma Black Belt
Healthcare project management
Patient safety
Quality Assurance Value Based Purchasing
~ Clinical Records Review
Workers Comp. Claim
Personal Injury
~ Performance Improvement: Hospitals/Medical Centers
Core Measures program implementation
Data Abstraction for Joint Commission Core Measures
If you are an overworked paralegal - Call me today 508-293-1785. I am happy to help!
Keywords: quality, process improvement, health education workshops and seminars, lean six/sigma black belt certificate.
Health Education Seminar Presenter
Business Health Services
11/2014
Health Workshop
Operations Manager
John Snow Research and Training Institute
10/2013-1/2015
Smokers’ Helpline Operations Manager: Present position
• Overseeing daily operations, processes and procedures including operational infrastructure i.e automated call center telephone system, Oracle database and computer systems.
• Workforce and Talent Management:
o Provided clinical supervision and implementation of performance improvement plans and ongoing training of operations staff and interns.
• Quality Assurance:
o Instituted Quality Circle meetings with operational staff and data analysts/programmers to trouble shoot data quality issues and implemented process improvement plans. In particular, overhauled our HIPAA compliance protocols and data security plan.
o Provided ongoing evaluation of data quality with both staff and referring institutions.
• Customer Service :
o Designed internal reports to identify client engagement/completion rates and staff productivity trends to meet NAQC performance standards and best practices.
o Provided technical assistance to other helpline vendors (e.g Quitworks) to customize services for provider referrals and increase reach and engagement rates with client base.
o Responsible for editing, reviewing and issuing reports to funders, both state and federal bodies.
o Provided case management oversight in particular with dis-satisfied clients at the 7 month evaluation. Initiated a process and protocol for senior management review.
Tobacco Treatment Specialist
John Snow Research and Training Institute
12/2012-1/2015
Simply - helping navigate smokers through one of the most challenging yet rewarding decisions of their lives - getting and keeping tobacco out of their lives.
The Smokers Helpline and Quitworks serve three states, MA; RI and NH. Call 1-800-QuitNow (1-800-784-8669)
Member
Hartford Connecticut Speakers Association
2014-2015
Volunteer
Marlborough Hospital
10/2009-12/2012
I assist in the planning and implementation of health promotion projects in the areas of community education and infection control.
Tobacco Cessation Counselor
Marlborough Hospital
9/2011-11/2012
I am excited to lead the tobacco cessation program at the local hospital in Marlborough, MA. I have conducted adult and youth (highschool students) cessation programs.
Coordinator Clinical Data
Marlborough Hospital
3/2011-11/2012
Researches, verifies and validates medical record documentation.
Reviews protocols for compliance with established databases, laws and regulations for JCAHO, UHC and Medicare.
Coordinates data collection for extraction
Recommends corrective action to maintain integrity in coding and medical record documentation ensuring date integrity and compliance.
Health Coach, Tobacco Cessation Instructor
Pulse Partners Health Management
9/2008-9/2011
This is a specific way I encourage people in make healthier life choices. I walk people through a 6 week Tobacco Cessation Curriculum. The support of a peer group with a plan makes all the difference in successfully making positive and healthier changes in ones life.
Ask me about it today!
Working Group Member
Common Pathways
9/2010-3/2011
Working with Common Pathways, Worcester to design a mental health preventative project.
Coordinator for the Stroke awareness program
Marlborough Hospital
2/2010-9/2010
Stroke is the leading cause of disability in the US. and I coordinate presentations on the signs and symptoms of Stroke in the City of Marlborough. I meet with businesses, community and faith groups spreading the word about Stroke and the preventative measures we can take to minimize risk.
The main thrust of the program is to get treatment urgently for a fuller recovery. A rest or a cup of tea will not help! You may be eligible for the latest clot busting treatment if you know the time when you were last "well" and get to a hospital immediately. It's information worth knowing!
A lifetime of disability is the risk we run by not acting on the signs and symptoms and getting help in a hurry.
Update 2014 Presentation to the Coverdell Stroke Conference Nov 2014
Marlborough Hospital seen an increase in the number of people reporting stroke symptoms in ER and being diagnosed with Stroke, and the number of people reaching hospital within a therapeutic time frame.
Independant Wellness Consultant
Lifeline Ministries
6/2003-8/2008
Since 2003, I offer a community health information program - LifeLine Ministries. I attend health fairs and church gatherings offering to take people’s blood pressures and blood glucose levels as a community service. This is a powerful opportunity for health and wellness education and I enjoy offering this charitable service as time allows.
Health Promotion Co-ordinator
Sierra Pacific Industries
1/2006-1/2008
I designed, planned and promoted health and wellness initiatives, enrolled employees and their spouses into the wellness and disease management programs made available through the company health plan, specifically the weight management and tobacco cessation programs.
Independant Agent
UFirst Alliance
2008-2008
This is a program to help people pay off their mortgages without changing their lifestyle. Its a good program but like any financial fitness program the core elements are paying attention to the $$ and of course self control!
Health Advocate/Support Systems Manager - Head Start Program
CAABCI
10/2003-10/2005
I worked with CAABCI - Early Head Start in Butte County from Oct 2003 and was instrumental in its successful implementation of services to 64 families. I was promoted in August 2005 to Support Services Manager for the fully combined Head Start Program 0-5yrs which comprised of 662 children and families in total.
This position broadened my supervisory and management scope from managing service delivery in child development, social, and health services to supervising 8 staff overseeing multiple program service areas. This position also overseen the governance of program design and management processes and systems, working in close collaboration with parents through the policy council and board members.
Office Manager
Dialogue Management Systems & OTibis Group
6/1994-10/2003
I left Doncaster Health Authority to form Dialogue Management Systems with my husband which led us to travel around Europe until 1999 when we came over to America. While in America I became involved in community based activities; establishing Friends of the library in West Point, Calaveras County and being involved in Blue Mountain Community Resource Council also in West Point.
My husband and I formed a consultancy business, OTIBIS Group Inc., in 2000 while living in West Point. I have worked as a general office manager and worked as an international recruiter with TRI TEC International Resources. I assisted in setting up business relationships with technology companies in the Bay Area until the DOT. Com crash.
General Nurse
Doncaster Royal Infirmary, South Yorkshire Health Authority, Doncaster, England.
1/1989-5/1994
I worked on medical admissions, coronary care and children’s wards. I also nursed in the community caring for people post surgery, dressing wounds, and administrating medications.
Psychiatric Nurse
Stanley Royd Psychiatric Hospital, Wakefield Health Authority, Wakefield, West Yorkshire, England.
9/1986-9/1989
I cared for the elderly with long term mental health challenges both as in-patients and in an assessment and rehabilitation unit as part of a multidisciplinary team. I left there to attend a full time youth and community development course at Bradford and Ilkey College. During this time I worked as an agency nurse in various hospitals and social service type settings in the West and South Yorkshire Region.
General Nurse
Downe General Hopsital, Downpatrick, Co Down N.Ireland + 44 028 4461 3311
3/1982-9/1984
I worked in a surgical nursing unit and was involved in assessing, evaluation and implementation of all aspects of nursing care.
Nurse Consultant Medical and Legal Services
12/2014
Assisting legal and medical professionals get the most of clinical and medical record review to benefit their clients.
~ Lean/Six Sigma Black Belt
Healthcare project management
Patient safety
Quality Assurance Value Based Purchasing
~ Clinical Records Review
Workers Comp. Claim
Personal Injury
~ Performance Improvement: Hospitals/Medical Centers
Core Measures program implementation
Data Abstraction for Joint Commission Core Measures
If you are an overworked paralegal - Call me today 508-293-1785. I am happy to help!
Keywords: quality, process improvement, health education workshops and seminars, lean six/sigma black belt certificate.
Health Education Seminar Presenter
Business Health Services
11/2014
Health Workshop
Operations Manager
John Snow Research and Training Institute
10/2013-1/2015
Smokers’ Helpline Operations Manager: Present position
• Overseeing daily operations, processes and procedures including operational infrastructure i.e automated call center telephone system, Oracle database and computer systems.
• Workforce and Talent Management:
o Provided clinical supervision and implementation of performance improvement plans and ongoing training of operations staff and interns.
• Quality Assurance:
o Instituted Quality Circle meetings with operational staff and data analysts/programmers to trouble shoot data quality issues and implemented process improvement plans. In particular, overhauled our HIPAA compliance protocols and data security plan.
o Provided ongoing evaluation of data quality with both staff and referring institutions.
• Customer Service :
o Designed internal reports to identify client engagement/completion rates and staff productivity trends to meet NAQC performance standards and best practices.
o Provided technical assistance to other helpline vendors (e.g Quitworks) to customize services for provider referrals and increase reach and engagement rates with client base.
o Responsible for editing, reviewing and issuing reports to funders, both state and federal bodies.
o Provided case management oversight in particular with dis-satisfied clients at the 7 month evaluation. Initiated a process and protocol for senior management review.
Tobacco Treatment Specialist
John Snow Research and Training Institute
12/2012-1/2015
Simply - helping navigate smokers through one of the most challenging yet rewarding decisions of their lives - getting and keeping tobacco out of their lives.
The Smokers Helpline and Quitworks serve three states, MA; RI and NH. Call 1-800-QuitNow (1-800-784-8669)
Member
Hartford Connecticut Speakers Association
2014-2015
Volunteer
Marlborough Hospital
10/2009-12/2012
I assist in the planning and implementation of health promotion projects in the areas of community education and infection control.
Tobacco Cessation Counselor
Marlborough Hospital
9/2011-11/2012
I am excited to lead the tobacco cessation program at the local hospital in Marlborough, MA. I have conducted adult and youth (highschool students) cessation programs.
Coordinator Clinical Data
Marlborough Hospital
3/2011-11/2012
Researches, verifies and validates medical record documentation.
Reviews protocols for compliance with established databases, laws and regulations for JCAHO, UHC and Medicare.
Coordinates data collection for extraction
Recommends corrective action to maintain integrity in coding and medical record documentation ensuring date integrity and compliance.
Health Coach, Tobacco Cessation Instructor
Pulse Partners Health Management
9/2008-9/2011
This is a specific way I encourage people in make healthier life choices. I walk people through a 6 week Tobacco Cessation Curriculum. The support of a peer group with a plan makes all the difference in successfully making positive and healthier changes in ones life.
Ask me about it today!
Working Group Member
Common Pathways
9/2010-3/2011
Working with Common Pathways, Worcester to design a mental health preventative project.
Coordinator for the Stroke awareness program
Marlborough Hospital
2/2010-9/2010
Stroke is the leading cause of disability in the US. and I coordinate presentations on the signs and symptoms of Stroke in the City of Marlborough. I meet with businesses, community and faith groups spreading the word about Stroke and the preventative measures we can take to minimize risk.
The main thrust of the program is to get treatment urgently for a fuller recovery. A rest or a cup of tea will not help! You may be eligible for the latest clot busting treatment if you know the time when you were last "well" and get to a hospital immediately. It's information worth knowing!
A lifetime of disability is the risk we run by not acting on the signs and symptoms and getting help in a hurry.
Update 2014 Presentation to the Coverdell Stroke Conference Nov 2014
Marlborough Hospital seen an increase in the number of people reporting stroke symptoms in ER and being diagnosed with Stroke, and the number of people reaching hospital within a therapeutic time frame.
Independant Wellness Consultant
Lifeline Ministries
6/2003-8/2008
Since 2003, I offer a community health information program - LifeLine Ministries. I attend health fairs and church gatherings offering to take people’s blood pressures and blood glucose levels as a community service. This is a powerful opportunity for health and wellness education and I enjoy offering this charitable service as time allows.
Health Promotion Co-ordinator
Sierra Pacific Industries
1/2006-1/2008
I designed, planned and promoted health and wellness initiatives, enrolled employees and their spouses into the wellness and disease management programs made available through the company health plan, specifically the weight management and tobacco cessation programs.
Independant Agent
UFirst Alliance
2008-2008
This is a program to help people pay off their mortgages without changing their lifestyle. Its a good program but like any financial fitness program the core elements are paying attention to the $$ and of course self control!
Health Advocate/Support Systems Manager - Head Start Program
CAABCI
10/2003-10/2005
I worked with CAABCI - Early Head Start in Butte County from Oct 2003 and was instrumental in its successful implementation of services to 64 families. I was promoted in August 2005 to Support Services Manager for the fully combined Head Start Program 0-5yrs which comprised of 662 children and families in total.
This position broadened my supervisory and management scope from managing service delivery in child development, social, and health services to supervising 8 staff overseeing multiple program service areas. This position also overseen the governance of program design and management processes and systems, working in close collaboration with parents through the policy council and board members.
Office Manager
Dialogue Management Systems & OTibis Group
6/1994-10/2003
I left Doncaster Health Authority to form Dialogue Management Systems with my husband which led us to travel around Europe until 1999 when we came over to America. While in America I became involved in community based activities; establishing Friends of the library in West Point, Calaveras County and being involved in Blue Mountain Community Resource Council also in West Point.
My husband and I formed a consultancy business, OTIBIS Group Inc., in 2000 while living in West Point. I have worked as a general office manager and worked as an international recruiter with TRI TEC International Resources. I assisted in setting up business relationships with technology companies in the Bay Area until the DOT. Com crash.
General Nurse
Doncaster Royal Infirmary, South Yorkshire Health Authority, Doncaster, England.
1/1989-5/1994
I worked on medical admissions, coronary care and children’s wards. I also nursed in the community caring for people post surgery, dressing wounds, and administrating medications.
Psychiatric Nurse
Stanley Royd Psychiatric Hospital, Wakefield Health Authority, Wakefield, West Yorkshire, England.
9/1986-9/1989
I cared for the elderly with long term mental health challenges both as in-patients and in an assessment and rehabilitation unit as part of a multidisciplinary team. I left there to attend a full time youth and community development course at Bradford and Ilkey College. During this time I worked as an agency nurse in various hospitals and social service type settings in the West and South Yorkshire Region.
General Nurse
Downe General Hopsital, Downpatrick, Co Down N.Ireland + 44 028 4461 3311
3/1982-9/1984
I worked in a surgical nursing unit and was involved in assessing, evaluation and implementation of all aspects of nursing care.
Interests
Lean/Six Sigma Projects, Chronic Disease Management, Addictions and Mental Health, Fiscal Fitness, Motivational Interviewing and Coaching
Recommendations